Returns, Cancellations and Refund Policy

Returns, Cancellations and Refund Policy

You have the right to cancel your order within 14 days of ordering, or 14 days after delivery of the goods (whichever is longer).



How do I cancel an order before delivery?



Should you wish to cancel your order before delivery please call our contact centre on 0845 474 1476 and we can discuss the cancellation and whether you require an alternative product to be sent to you or a refund.



How do I return a product after delivery?



Should you wish to return a product to us please call our contact centre on 0845 474 1476 and we can discuss the problem and whether you require an alternative product to be sent to you or a refund.



> You may return the goods within 28-days from the day of delivery

> The product must be in pristine condition without any seals broken on the packaging



For all returns the product must:



> Be complete with all manuals accessories etc

> Be returned along with any free gifts



What happens if my product arrives damaged?



Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please call us straight away on 0845 474 1476 and we'll discuss collection and either a refund or replacement product.



We do ask that you:

> Do not use the product for your own safety

> Inform us straight away



What happens if my item is faulty?



Should you suspect a fault with your product please make sure:



You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved



Should you not be able to resolve the problem please do not hesitate to get in touch with our contact centre on 0845 474 1476 or log in to My Account and use the Contact Us facility and we'll be able to assist you further with the problem.

For all products should the fault occur within 28 days from the date of delivery you have the option of a prompt repair, a refund or an exchang

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.



This does not affect your statutory rights





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