Standard Shipping
AV Installs Ltd standard shipping to mainland UK is a three day service unless otherwise stated or customers have selected an alternative delivery service. Larger items will be sent by courier and smaller item via royal mail. If customers have any concerns with regards to their delivery please call customer services on 0800 669 6600
AV Installs does ship to europe quotation for international shipping are available on request please use the contact form
Returns, Cancellations and Refund Policy
The following applies to consumers only for more information on returns for businesses please contact us
You have the right to cancel your order within 7 days of ordering, or 7 days after delivery of the goods (whichever is longer).
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please call our contact centre on 0800 669 6600 and we can discuss the cancellation and whether you require an alternative product to be sent to you or a refund.
How do I return a product after delivery?
Should you wish to return a product to us please call our contact centre on 0800 669 6600 and we can discuss the problem and whether you require an alternative product to be sent to you or a refund.
> Consumers may return the goods within 28-days from the day of delivery
> The product must be in pristine condition without any seals broken on the packaging
For all returns the product must:
> Be complete with all manuals accessories etc
> Be returned along with any free gifts
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please call us straight away on 0800 669 6600 and we'll discuss collection and either a refund or replacement product.
We do ask that you:
> Do not use the product for your own safety
> Inform us straight away
What happens if my item is faulty?
Should you suspect a fault with your product please make sure:
* You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved
Should you not be able to resolve the problem please do not hesitate to get in touch with our contact centre on 0800 669 6600 or log in to My Account and use the Contact Us facility and we'll be able to assist you further with the problem.
For all products should the fault occur within 28 days from the date of delivery you have the option of a prompt repair, a refund or an exchange.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.
For more information on returns for business customers please contact us
